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In cases in which the User purchases products on or through the owner's Website, they are assisted by a

series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, is assisted by the

right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day the User or an authorized third party

by the latter, other than the carrier, acquired material possession of the goods purchased on the Website

of Pomilovers or in the event that the goods that make up your order are delivered separately, within 14

calendar days of the day that the User or a third party authorized by him, other than the carrier, acquired the

material possession of the last of those goods that made up the same purchase order, or in the case of

If it is a service contract, 14 calendar days from the day the contract was signed.

To exercise this right of withdrawal, the User must notify Pomilovers of their decision. You will be able to

do so, where appropriate, through the contact spaces enabled on the Website.

The User, regardless of the means they choose to communicate their decision, must clearly express

clear and unequivocal that it is your intention to withdraw from the purchase contract. In any case, the User may

use the model withdrawal form that Pomilovers makes available to you as part

annexed to these Conditions, however, its use is not mandatory.

To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the

decision to withdraw is sent before the corresponding deadline expires.

In case of withdrawal, Pomilovers will reimburse the User for all payments received, including expenses

shipping (with the exception of additional costs chosen by the User for a shipping method

different from the least expensive modality offered on the Website) without any undue delay and, in all

case, no later than 14 calendar days from the date on which Pomilovers is informed of the

decision to withdraw by the User.

Pomilovers will reimburse the User using the same payment method that the User used to make the payment.

initial purchase transaction. This refund will not generate any additional cost to the User. Nevertheless,

Pomilovers may withhold said refund until it has received the products or items of the purchase, or

until the User presents proof of their return, depending on which condition is met.


The User can return or send the products to Pomilovers at the address: Carrer Bruniquer, 52, Bajos, 08402 Granollers Barcelona

And it must do so without any undue delay and, in any case, no later than within 14 days.

natural from the date on which Pomilovers was informed of the decision to withdraw.

The User acknowledges knowing that they must assume the direct cost of return (transport, delivery) of the

assets, if any were incurred. In addition, you will be responsible for the decrease in value of the products.

resulting from manipulation other than that necessary to establish the nature, characteristics and

the functioning of the assets.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in the

article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the text

recast of the General Law for the Defense of Consumers and Users and other laws

complementary. By way of example, and not exhaustive, this would be the case of: personalized products;

products that may deteriorate or expire quickly; or video without its packaging,

as sealed at the factory; products that for hygiene or health reasons are sealed and

have been unsealed after delivery.

In this same sense, the provision of a service that the User could contract on this Site is governed.

Web, since this same Law establishes that the Right of withdrawal will not assist Users when the

provision of the service has been fully executed, or when it has begun, with the

express consent of the consumer and user and with their recognition that it is

aware that, once the contract has been fully executed by Pomilovers, there will be

lost your right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of the

same, of products that are not in the same conditions in which they were delivered or that have

suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, the

instructions and other documents that accompany them, if applicable, in addition to a copy of the invoice


At the following link you can download the Model withdrawal form:

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the

product does not comply with what is stipulated in the contract or purchase order, and, therefore, it must be

Contact Pomilovers immediately and let them know of the existing non-conformity (defect/error)

by the same means or using the contact information provided in the previous section (Right

of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, a

Once returned, they will be examined and the User will be informed, within a reasonable period, if applicable.

refund or, where appropriate, replacement.

The refund or replacement of the product will be made as soon as possible and, in any case, within the

14 days following the date on which we send you an email confirming that the

refund or replacement of the non-conforming item.

The amount paid for those products that are returned due to a defect, when

actually exists, it will be fully refunded, including delivery costs and costs in which

the User could have incurred to make the return. The refund will be made for the same

means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times will always be respected.

for the User, as consumer and user.


The User, as a consumer and user, enjoys guarantees on the products that may be purchased from

through this Website, in the terms legally established for each type of product,

Pomilovers responding, therefore, for the lack of conformity of the same that is manifested in a

within two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the

description made by Pomilovers and possess the qualities presented therein; are suitable for

the uses to which products of the same type are ordinarily put; and present the quality and

usual features of a product of the same type and that are fundamentally expected from the

same. When this is not the case with respect to the products delivered to the User, the User must proceed as

and as indicated in the Return of defective products or shipping error section. Nevertheless,

Some of the products sold on the Website may present characteristics that are not

homogeneous as long as these derive from the type of material with which they have been manufactured, and that therefore

They will therefore form part of the individual appearance of the product, and will not be a defect.

On the other hand, it could happen that the User purchases a product from a company on the Website.

brand or manufacturing by a third party. In this case, and considering the User that it is a product

defective, he also has the possibility of contacting the brand or manufacturer

responsible for the product to find out how to exercise your legal warranty right directly against

the same during the two years following the delivery of said products. To do this, the User must

have retained all information regarding the product warranty.

This policy has been updated as of 11/22/2021